At One West we are proud of the work we do and are always open to feedback. It’s one of the ways we improve.

We always hope to meet customer expectations, maybe even exceed them. We also know that sometimes things can go wrong. In either case if this happens we want to know so we can learn from what you say and where needed put it right.

So, whether it’s a compliment, suggestion or complaint, if you’ve got something to say, we’d like to hear about it. You might prefer simply to talk to your contact or simply email but if you would prefer to utilise a form that’s fine too.

It can be found here

Note – all feedback is handled confidentially and in accordance with our Corporate Policy. In the unlikely event it is something really serious we will acknowledge your feedback with a case reference number within five working days.

We will aim to provide a full response within fifteen working days. If we need more time for any reason, we will contact you to tell you when you can expect a reply. We will also tell you what the next steps are if you are unhappy with how your complaint was handled when we respond to you.